Customer Support Centre

Lastingwinz Casino maintains a dedicated support infrastructure designed to resolve player issues quickly and professionally. Whether you’re dealing with account verification, payment processing, or technical difficulties, help is available through multiple channels.

Contact Methods

Several pathways connect you directly with the support team:

Live Chat

The fastest route to assistance, live chat operates around the clock with trained representatives ready to tackle most issues in real-time. Average response times hover around two minutes during standard hours and may extend slightly during peak periods.

To access live chat:

1. Click the chat bubble icon in the bottom-right corner
2. Enter your registered email address
3. Briefly describe your issue
4. Connect with an available agent

Email Support

For complex matters requiring documentation or detailed explanations, email remains the preferred channel. Send correspondence to the support email with your account details and a clear description of your situation. Expect responses within 12-24 hours.

FAQ Resources

The knowledge base covers common questions without requiring agent interaction:

Account Verification Process

New players must complete verification before processing their first withdrawal. This standard procedure protects both the player and the casino from fraudulent activity.

Required documentation typically includes:

• Government-issued photo ID (passport, driver’s licence, or provincial ID card)
• Proof of address (utility bill or bank statement dated within 90 days)
• Payment method verification (screenshot of e-wallet or card image showing last four digits)

Submit documents through the secure upload portal in your account settings. The verification team reviews submissions within 24-48 hours on business days.

Tips for Faster Verification

• Ensure all document corners are visible in photos
• Check that text is clearly legible without blur
• Submit colour images rather than black and white
• Match the name on documents to your registered account name

Common Issues and Solutions

Deposit Not Showing

If funds haven’t appeared within the expected timeframe:

1. Check your bank statement confirms the transaction completed
2. Verify you logged into the correct account
3. Clear browser cache and refresh the cashier page
4. Contact support with your transaction reference number

Withdrawal Delays

Withdrawals may experience delays due to:

• Pending account verification
• Unmet wagering requirements on active bonuses
• Daily or monthly withdrawal limits reached
• Additional security checks for large amounts

Game Loading Problems

Technical difficulties with game access often resolve with these steps:

1. Try a different browser (Chrome and Firefox work best)
2. Disable browser extensions that might interfere
3. Clear cookies and cached data
4. Check your internet connection stability
5. Attempt access from a different device

Responsible Gambling Support

Lastingwinz provides tools for players who wish to manage their gambling activity:

• Deposit limits — Daily, weekly, or monthly caps
• Session reminders — Alerts after specified playing time
• Self-exclusion — Temporary or permanent account closure
• Reality checks — Periodic notifications during sessions

Support staff can activate any of these features upon request, no questions asked.

External Resources

For those needing help beyond what the casino can provide:

• Canadian Problem Gambling Helpline: 1-800-463-1554
• Email support: support@lasting-winz.ca
• GamCare: Professional counselling services
• Gamblers Anonymous: Peer support groups across Canada

Gambling should remain an enjoyable leisure activity. When it stops being fun, reaching out for help demonstrates strength, not weakness.